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FAQ's

How do I find the taxi driver at the Palma de Mallorca airport?
Our driver will be awaiting the arrival of your flight with a MALLORCA TAXI AIRPORT board which will bear your name and surname. At the same time, when you make your reservation we will give you a telephone number so that you may contact the taxi driver prior to your arrival and a plan of the arrivals hall so that you can more easily locate the MEETING POINT.

What happens if my flight is delayed?

In the event of delays you will not, under any circumstances, have to pay for waiting time and we will adapt to your ultimate arrival time at no cost whatsoever.

How much does it cost to contract our services?
On this very Website in the “prices” section, you can find a list with our updated prices. If your destination is not on the list, contact us by email and we will provide you with a no obligation quote.

Are supplements included?
All supplements, airport rates and taxes are already included in our list. The price that appears is “always” the final price.

How will I know if the reservation has been correctly made?

When you have sent us the reservation form we will automatically forward you an email confirming same and attaching the pertinent details. Likewise, 24 hours prior to the service we will send you an email confirming that there has been no change and that we will be awaiting the arrival of your flight, just as we agreed.

When and to whom should we pay for the service?
Our services are always paid for at the end of the trip, when you are at your destination. The services are paid for in Euros or by Credit Card. *(For any other currency please ensure prior consultation by email).

What happens if the vehicle suffers a breakdown or any other mishap en route to our destination?
If the vehicle suffers any mishap we will send you another vehicle as quickly as possible at no cost, in order to get you to your destination as soon as possible.

Why should we contract a taxi with legal municipal licence?
Unlike unlicensed pirate transport, our services have insurance and legal cover for the transportation of passengers throughout the territory. By contracting our services you will have total peace of mind and legal warranty in the event of any incident that may arise.

Can the journey be made with bicycles, animals or excessive baggage?
If you need to transport any type of unusual luggage you should indicate this in the “observations” section of the reservations form and, without any problem whatsoever, we will adapt to your requirements.

How can I arrange the return trip to the airport?

In the same way that you arranged the initial service there, the driver will provide you with a similar form for you to complete with the necessary details and we will then collect you for the return trip to the airport.

What should I do if my luggage gets lost?
Go to the lost luggage desk in the arrivals hall and tell them what you are missing. They will then send on your luggage to wherever you are staying as soon as it turns up. .
IMPORTANT: Please, send someone from your group to alert the driver that you have arrived and that there is a problem.

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